The “Largest IT Outage in History,” Briefly Explained

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Hello, Virtuoso of Ventures,

Our selection of news stories highlights critical areas of innovation and challenge, as we bring you the latest insights on emerging trends in technology and their impact on your journey towards excellence.

What's on the cards this week:

• The “largest IT outage in history,” briefly explained

• AWS launches generative AI for Connect Contact Lens to assist call center agents

• New framework lets robots learn from online human demonstration videos

• Supermemory: unlock your digital brain with super memory

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The “largest IT outage in history,” briefly explained

Airlines, banks, and retailers across the globe were among the many businesses that ground to a halt on Friday due to a flawed software update that led to massive delays and service disruptions.

According to CrowdStrike, the Texas-based cybersecurity firm behind the glitch, the issue was caused by a faulty update in its software for Microsoft Windows users, a problem it’s actively working to address. Mac and Linux users were not affected.

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AWS launches generative AI for Connect Contact Lens to assist call center agents

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

Contact Lens provides a suite of tools using generative AI summaries of customer conversations with contact center workers for management to analyze. This is an important part of the contact center ecosystem because supervisors cannot easily listen to the audio of or read through the transcripts of hundreds of thousands of calls for quality assurance and performance purposes.

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New framework lets robots learn from online human demonstration videos

To be successfully deployed in real-world settings, robots should be capable of reliably completing various everyday tasks, ranging from household chores to industrial processes. Some of the tasks they could complete entail manipulating fabrics, for instance when folding clothes to put them in a wardrobe or helping older adults with mobility impairments to knot their ties before a social event.

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Supermemory

Supermemory is your ultimate hub for organizing, searching, and utilizing saved information with powerful tools like a search engine, writing assistant, and canvas.

💌 ONE TRADE

Convert & Conquer: Mastering Your Welcome Automation Emails Using Behavioural Science

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The One Page Marketing Plan

In the world of business, the importance of a well-structured marketing plan cannot be overstated. However, creating such a plan can often be daunting and complex, leaving many businesses without a clear strategy. This is where Alan Dib's "One Page Marketing Plan" comes into play. It simplifies this critical task into an easy-to-understand, single-page layout. By using this tool, you can better understand your marketing strategies, align your team's efforts, and take actionable steps towards your business goals.